Late in 2009, I had the good fortune to participate in a series of roundtables with leading CFOs and healthcare executives. I previously blogged about how the strategies focused on enhancing value of care delivery. Whether these strategies involve perfecting the patient experience, removing waste, eliminating defects, or reducing process variation, they ultimately will play a strong role in driving volume and margin. The approaches recognized the changing relationships between hospitals and physicians, and the need to identify and evaluate key measures of the patient experience as well as foster clinical/financial collaboration across all departments. This quote from Teresa G. Finch, CFO Woman’s Hospital of Texas, Houston, sums up the need for collaboration: “You have to involve clinical and nonclinical staff by getting them together to talk and round with patients.”
HFMA has made available the full write-ups of the session in Philadelphia and in Houston. You can access them by visiting the HFMA web site at either:
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