Observations on Operations

At a time when the implications of healthcare reform are uncertain, there are things that remain constant – like operational efficiency and patient satisfaction. On 1/28/2010, I’m moderating a webinar that explores practical application of the Studer Principles with support services delivered by ARAMARK Healthcare to meet the goals of Philadelphia-area Holy Redeemer Health System. The presenters will demonstrate an application of LEAN methodology to improve patient satisfaction and financial performance. ARAMARK’s I Impact management system underlies the basis for prescriptive behaviors, measurement, and accountability. 
 
I’m proud to work with a great group of professionals around this webinar. Patrick Kennedy, Senior Vice President of Holy Redeemer presents his organization’s situation in 2003, and an approach to demonstrate improvement in patient satisfaction and other outcomes by unit. Industry guru, Quint Studer, provides a foundation for underlying performance standards. Jan Moellering, VP for Strategic Development, ARAMARK Healthcare examines how a partner organization works within a hospital to meet the hospitals goals.  
 
More than 800 people have registered for the session. If you would like to attend, you can register on the ARAMARK Healthcare web site. The session is offered at no cost.