http://observationsonoperations.com/2009/05/22/does-food-matter/ Anthony's Insight on Healthcare Mon, 19 Oct 2009 14:47:09 +0000 hourly 1 http://wordpress.com/ http://observationsonoperations.com/2009/05/22/does-food-matter/#comment-5 Debbie Paller Tue, 26 May 2009 13:56:04 +0000 http://observationsonoperations.com/?p=27#comment-5 It's important to remember that food at a hospital is one of those things that people just expect to be "mezzo mezzo" in the words of my italian grandmother (who, by the way, was a phenomenal cook). So as long as you are providing decent food, you are meeting the oh-so-blah expectations of your markets. However, just because food quality doesn't differentiate between patients who love or hate your hospital, doesn't mean it isn't something that can keep you running around putting fires out resolving complaints on a day to day basis. THAT my friends is the critical factor: there are strategic issues and tactical issues...and if you spend your days addressing tactical issues (like less than desirable food quality), you'll never get to focus on the strategic ones...the ones where "mezzo mezzo" just doesn't cut it. ~DP It’s important to remember that food at a hospital is one of those things that people just expect to be “mezzo mezzo” in the words of my italian grandmother (who, by the way, was a phenomenal cook). So as long as you are providing decent food, you are meeting the oh-so-blah expectations of your markets. However, just because food quality doesn’t differentiate between patients who love or hate your hospital, doesn’t mean it isn’t something that can keep you running around putting fires out resolving complaints on a day to day basis. THAT my friends is the critical factor: there are strategic issues and tactical issues…and if you spend your days addressing tactical issues (like less than desirable food quality), you’ll never get to focus on the strategic ones…the ones where “mezzo mezzo” just doesn’t cut it. ~DP

]]> http://observationsonoperations.com/2009/05/22/does-food-matter/#comment-4 Anthony Cirillo Tue, 26 May 2009 12:22:43 +0000 http://observationsonoperations.com/?p=27#comment-4 Great post Tony. Great post Tony.

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